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Exchange Policy

Please contact us first before you want to exchange goods you had received for a new one, our customer service will email you back within one working day. Before you shipped back the goods you had received, please contact our customer service for return address.

1. Please make sure our bags are any unworn merchandise in its original packaging, and the handle wraps are unremoved.

2. Please make sure the address is correct and complete. If the parcel returned to us as undelivered by the wrong or incomplete address, you should pay for the re-send shipping cost. Please don not send goods back without discussing with us. It is very hard for us to handle a package without any necessary order information. Please confirm all items are included in original packaging.

3. Please make sure the phone number is right when you return the goods, the courier will contact us with telephone number when the goods have been our local post office, otherwise they don't know how to contact us without the phone number.

4. We will ship the exchange goods out for you after we receive your return goods, but you need to pay for the price defference first if it is needed.

5. About the re-shipping time, please read our shipping policy.